This page provides some documentation to help you use and manage your site. It also contains information on various support options. Additional details are provided toward the bottom of this page.
Only users with administrator privileges who are logged into your site are able to view this page. Keep this page as a reference as long as you like. You can delete it if you no longer need it.
Content and site management
This tutorial and general information site covers a lot of topics. We’ve included some specific topics that may be particularly helpful below.
- Working with the WordPress.com editor to create or edit content
- Creating and editing posts
- Using tags and categories
- Creating and editing pages
- Posts vs pages: understanding the difference
- Menus
- Managing users and permissions on your site
- Managing your WordPress.com upgrades and purchases
- Privacy settings/Launching site (if it’s private or in “coming soon” mode)
WooCommerce
Your eCommerce site uses WooCommerce. Below is some general information about using WooCommerce and managing shipping and payment options.
ADD ANY OTHER eCOMM-RELATED PLUGINS HERE (plugin name, brief description, link to applicable support doc)
Your payment gateway is powered by [provider] via the following plugin(s): CHOOSE WHICH APPLY
- WooCommerce Payments
- WooCommerce Paypal Standard
- WooCommerce PayPal Payments
- WooCommerce Stripe Gateway
Your shipping options are powered by [provider] via the following plugin(s): MODIFY AS NEEDED
- WooCommerce Shipping
- Other?
DELETE IF NOT APPLICABLE
You also have the WooCommerce Product Vendors plugin installed. This plugin does the following:
Allow multiple vendors to sell via your site and in return take a commission on sales to cover the costs of managing the site while you focus your efforts on building a community.
Memberships
Add any relevant info (plugin name, brief description, link to applicable support docs)
Learning Management System
Add any relevant info (plugin name, brief description, link to applicable support docs)
Optional plugins
Many of the features of your site are powered by plugins. You can read more about what plugins are and how to manage them on this support page.
The following plugins are not required but are recommended. If you do not want to use these plugins, you can disable (deactivate) them or uninstall them at any time. Please be cautious about disabling or removing other plugins since most of them are required for your site to function as you specified.
GDPR Cookie Consent – this plugin is what powers the cookie message that appears on your site and provides options for your site visitors to accept/manage their preferences. You can read more about this plugin here.
Yoast SEO – you can see a list of the SEO features this plugin offers here.
Custom functionality
TBD
If you don’t have email services set up for your custom domain, we offer some options you may be interested in.
Professional Email
Professional Email is an ideal option if you want an affordable, robust hosted email solution with the ease of managing it from your WordPress.com account. This option comes with the following features:
- Send and receive email using your custom domain.
- Includes email, calendar, and contact management.
- One-click import of existing emails and contacts.
Google Workspace (Formerly G Suite)
We also partner with Google Workspace for those who need a hosted email solution as well as the features and benefits of an office productivity suite (such as Google Drive, Docs, Sheets, and more.)
Email Forwarding
If you do not need full email hosting, we also offer simple email forwarding as a free option.
- Email Forwarding lets you use your custom domain in your email address.
- All your mail will be forwarded to a personal email address you choose, and any replies will be sent from your personal email address.
- Email forwarding will not work in conjunction with a hosted email service like Professional Email or Google Workspace.
If you already have email services set up with a different provider, you can connect your domain to those services.
Please see this support document for more information on each of these options or contact support for assistance.
General support options
If you need assistance with your site post-launch, you can contact our Happiness Engineers (which is what we call our support team) for standard support requests according to our Terms of Service.
Please be aware that because some of the work we do for you falls under “customization” it may not be supported within the regular support terms. For example, this includes visual layout and design changes that require custom code and trouble with third-party plugins.
Webinars
From building your website or blog, to learning how to open an online store, or more, our daily webinars are designed to help you reach any goal. Come learn a new skill and have your questions answered live by WordPress experts after each session. You can register for free here.
Courses
Learn a new skill. Earn some credentials. Take your blog, business, or website to the next level. All courses are taught by the best WordPress experts on Earth. Browse all our courses here.
Logomaker
If you are in need of a professionally-designer logo for your website or business, you can use Logo Maker. Answer a few questions about your business, define your personal look and feel, and Logo Maker will do the rest for you.